Welcome to PURE AND BURN FZ-LLC. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.
Important: Please read these Terms carefully before using our services. Your continued use constitutes acceptance of any changes or modifications to these Terms.
PURE AND BURN FZ-LLC is a limited liability company registered in the United Arab Emirates under license number 7013972. We specialize in home appliances and household equipment, providing quality products and services to customers across the UAE and internationally.
For the purposes of these Terms:
You may use our website for legitimate shopping purposes and in accordance with these Terms. You agree to:
The following activities are strictly prohibited:
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any security breach.
We strive to provide accurate product descriptions, specifications, and pricing information. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse service to any customer.
Products sold through our platform may come with manufacturer warranties. We are not responsible for manufacturer warranty claims, but we will assist customers in connecting with the appropriate warranty service providers.
When you place an order through our website, you are making an offer to purchase the products at the prices displayed. We reserve the right to accept or decline your order for any reason, including but not limited to:
Receipt of an order confirmation email does not constitute acceptance of your order. We will confirm acceptance by sending a shipping confirmation or by processing payment, whichever occurs first.
Orders may be modified or cancelled within 2 hours of placement, subject to our approval. Once an order has been processed or shipped, modifications may not be possible.
| Order Status | Modification Allowed | Cancellation Allowed |
|---|---|---|
| Order Placed (0-2 hours) | Yes | Yes |
| Processing (2+ hours) | Contact Support | Contact Support |
| Shipped | No | Return Policy Applies |
| Delivered | No | Return Policy Applies |
We accept the following payment methods:
Payment is required at the time of order placement unless otherwise specified. All payments are processed in UAE Dirhams (AED). Currency conversion rates, if applicable, are determined by your payment provider.
We use industry-standard encryption and security measures to protect your payment information. We do not store complete credit card information on our servers.
If your payment fails, we will attempt to contact you to resolve the issue. Orders with failed payments may be cancelled automatically after 48 hours.
We provide delivery services to locations within the UAE and select international destinations. Delivery availability and charges vary by location and product type.
Delivery timeframes are estimates and may vary based on:
Delivery charges are calculated based on product weight, dimensions, delivery location, and selected delivery method. All charges are displayed during the checkout process.
Risk of loss and title for products pass to you upon delivery. We recommend inspecting products immediately upon receipt and reporting any damage or discrepancies within 48 hours.
Important Legal Notice: Our total liability to you for any claims arising from your use of our website or products shall not exceed the amount you paid for the specific product or service giving rise to the claim.
We provide our website and services "as is" without any warranties, express or implied. We disclaim all warranties including but not limited to:
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or technical failures.
All content on our website, including but not limited to text, graphics, logos, images, software, and design, is owned by PURE AND BURN FZ-LLC or our licensors and is protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms.
You may not:
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
We encourage customers to contact our customer service team first to resolve any issues or disputes. Most concerns can be resolved quickly through direct communication.
If a dispute cannot be resolved through customer service, the parties agree to attempt mediation before pursuing formal legal action.
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Any legal action or proceeding relating to these Terms must be commenced within one (1) year after the cause of action accrues, otherwise such action is permanently barred.
You may terminate your account at any time by contacting our customer service team. Termination will not affect pending orders or completed transactions.
We may suspend or terminate your account immediately if you:
Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination shall remain in effect, including warranty disclaimers, indemnity obligations, and limitations of liability.
These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and PURE AND BURN FZ-LLC regarding your use of our services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
We may assign our rights and obligations under these Terms without notice. You may not assign your rights or obligations without our written consent.
We reserve the right to update these Terms at any time. Material changes will be communicated through our website or via email to registered users. Continued use of our services after changes constitutes acceptance of the updated Terms.
For questions about these Terms & Conditions or any other inquiries, please contact us:
PURE AND BURN FZ-LLC
License Number: 7013972
United Arab Emirates
Customer Service:
Email: support@pureandburn.ae
Operating Hours: Monday to Friday – 9:00 am to 6:00 pm
Business Address:
API World Tower, Ground Floor, Office 309, Sheikh Zayer Road, Dubai, UAE, PO Box : 414491
Legal Inquiries:
Email: contact@pureandburn.ae
Last Updated: 18 - 09 - 2025